Frequently Asked Questions
Everything you need to know about our natural beauty solutions.
Are Vicco Labs products tested on animals?
No, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals at any stage of the production process.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are your beauty products suitable for sensitive skin?
Our formulas are crafted with natural ingredients designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.