Returns & Exchanges

At Vicco Labs, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals remain intact for a valid refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.